Delivery is FREE for all orders over the value of £75.00 and £6.50 for orders under this value to mainland UK.
Order by 3pm and the goods will arrive next working day.
Please note: available on deliveries to Mainland UK only.
*Deliveries August Bank Holiday 2016: Orders placed after 2pm on Friday 26th August 2016 will be despatched from Rutherford Retail on Tuesday 30th August 2016.
Return of damaged, faulty or wrongly ordered goods
In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.
Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.
If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.
These terms do not affect your statutory rights as a consumer.
Refunds and Cancellation
You have the right to cancel your order up to 7 working days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.
We hope you will not have any complaints but if you do please contact us immediately and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute.